Client terms (organisations)

Last updated 12-10-2026

Who these terms are for

Clinics, practices, hospitals, pharmacies, labs, pharma and other organisations ("the Client") that use MyDoctor software, MyDoctor AI and the services of MODERNUS HEALTH TECHNOLOGIES PRIVATE LIMITED ("MyDoctor"). They sit beside the signed quote or agreement; if the two differ, the signed agreement wins.

Term

Every plan is a contract of 1, 2, 3, 4 or 5 years, paid as stated in the quote. There are no monthly plans. Plans renew for the same term unless either side gives notice before the end of the term.

Revenue share

Every plan, paid or zero upfront, includes the revenue share stated in the quote, on all patient revenue billed in MyDoctor (before taxes), invoiced monthly. On paid plans the plan's rate applies up to the monthly amount per doctor or provider stated in the quote, and a lower rate above it. GST, payment gateway and bank charges are paid by the Client. Where a growth share applies, it is a share of revenue above the baseline agreed in writing at signing. All patient bills are raised in MyDoctor; billing outside MyDoctor to avoid the share is a serious breach. MyDoctor may check the figures against the Client's books and tax returns (audit) with reasonable notice.

Fair use

Each plan includes the users, storage, AI tasks, staff hours and support levels stated in the quote. Use far above them, automated misuse, reselling or sharing logins outside the Client is not allowed. MyDoctor will first tell the Client and offer the right plan; continued overuse is charged at the next plan's price or may be limited.

Acceptable and ethical use

The Client uses MyDoctor only for lawful, ethical patient care and business, follows the medical, privacy and tax laws that apply to it, keeps its own registrations and licences valid, and treats MyDoctor staff with respect.

Ending by MyDoctor for cause

MyDoctor may suspend or end the service at once, by written notice, for unethical or illegal practice, fraud, abuse of patients or staff, misuse of data, billing outside MyDoctor to avoid fees, or payment more than 30 days late. Fees already due stay due.

Ending by MyDoctor without a reason

MyDoctor may end any client's membership for any reason, or without giving a reason, by giving 90 days' written notice. During the notice period the service continues and MyDoctor helps the Client move to another system. Fees paid in advance for the time after the end are refunded in proportion.

Ending by the Client

The Client may end the agreement early by written notice. The early exit charge is the remaining subscription for the term, or, on zero-upfront plans, the average minimum revenue share of the last 6 months for 12 months, whichever the quote states.

Data and exports

The Client owns its patient and business data. On request, and at the end of the agreement, MyDoctor gives the data in standard formats within 30 days, then deletes it as the law allows. MyDoctor keeps ownership of its software, MyDoctor AI, its clinical teachings, templates and know-how.

Staff

MD/PharmD Clinical Expert MyDoctor Staff work for MyDoctor. During the agreement and for 12 months after it, the Client does not hire or engage them directly without MyDoctor's written agreement. MyDoctor staff support the Client; clinical decisions about the Client's patients remain with the Client's own licensed clinicians.

Price review

Prices are fixed for the term paid. On renewal, prices may rise by up to 10% a year unless the quote says otherwise.

Liability

MyDoctor is not liable for the Client's clinical decisions, for indirect loss, or for loss of profit. MyDoctor's total liability in any 12 months is limited to the fees the Client paid MyDoctor in those 12 months. Nothing limits liability that the law does not allow to be limited.

Privacy and security

MyDoctor processes patient data on the Client's instructions under the MyDoctor privacy policy and the data processing terms (India: DPDP Act; the United States: a HIPAA business associate agreement before any United States patient data is stored).

Discounts

Discounts apply only as written in the quote, lower the subscription or onboarding fee and never the minimum revenue share. A discount code is valid only until its expiry date and for the clients it was issued for.

Paying in advance

The first year of every plan, the onboarding (joining) fee and the security advance are paid before the account is switched on. Later years are paid in advance at the start of each year. Payments in India are made by the MyDoctor UPI QR or bank transfer to MyDoctor's current account; card and online payments are a convenience with limits.

Security advance

Where the quote states a security advance, it is paid on signing and held by MyDoctor without interest. It is not refundable. MyDoctor applies it to the revenue share for the last months of the agreement, as stated on the quote. If the agreement ends early, or any fees, revenue share or early exit charge are unpaid, MyDoctor applies it to those amounts first. A bank guarantee for the same amount may replace it.

Auto-debit for the revenue share

The Client keeps a UPI AutoPay or e-NACH mandate (or, outside India, a standing bank instruction) for the monthly revenue share invoice for the whole term, and does not cancel it while the agreement runs.

Late payment

Overdue amounts carry interest at 18% a year from the due date. After 15 days late the account becomes read-only: the Client can still see, print and export its records and pay, but cannot add or change anything until the overdue amount is paid. Patient records are never withheld.

Owner guarantee

Where the quote says so, the owner or managing doctor personally guarantees the fees, revenue share and early exit charge, including if the practice closes, is sold or reopens under another name.

Law and disputes

Indian clients: Indian law, courts or arbitration seated in Ahmedabad, Gujarat. United States clients: the laws of Texas. The parties first try to settle any dispute by talking for 30 days.