Shipping & delivery

Last updated 12-10-2026

Software and online services

Subscriptions, software and online services are delivered electronically. Access is enabled within one working day of payment (usually at once), by email to the address on your account or invoice.

Care services and consultations

Appointments, consultations and care programmes are delivered on the dates agreed with you, in person, by video or by phone. Rescheduling is free with 24 hours' notice.

Devices and products

Devices and health products from the MyDoctor Store are dispatched within 2 to 5 working days of payment through trusted courier partners. Delivery usually takes 3 to 10 working days in India and 7 to 21 working days to other countries, depending on the address. We email the tracking details when the order ships.

Shipping charges

Any shipping charge is shown before you pay. Customs duties and import taxes outside India, where they apply, are paid by the receiver.

Damaged or missing items

Tell us within 48 hours of delivery with photos of the package and the product, and we will replace it at no cost, as described in our payments and cancellations policy.

Contact

Questions about an order or delivery: support [at] mydoctor.social.