Fair use and plan limits

Last updated 12-10-2026

What fair use means

Every MyDoctor plan is built for the normal work of a clinic, practice or hospital. Fair use keeps the service fast and fair for everyone and keeps prices low. These limits are part of the Client terms of MODERNUS HEALTH TECHNOLOGIES PRIVATE LIMITED and sit beside your signed quote.

Allowances for each doctor in your quote

Active patients: Software only 1,000, Solo 2,000 per doctor. Stored files: Software only 20 GB, Solo 50 GB per doctor. Users: Software only 3, Solo 5 per doctor. Devices: Software only 3, Solo 5 per doctor. Allowances are pooled across the clinic. Group plans have their own allowances in the quote.

Not unlimited

Email, SMS and WhatsApp messages, MyDoctor AI tasks, meeting recordings, video minutes and API or automation use are included only up to the amounts shown in the app and your quote. Messages and AI are paid add-ons on Software only.

One file, one upload

Single uploads are limited in size (shown when you upload). Please send clinical images and reports, not bulk video or backups of other systems.

One clinic, one subscription

A plan is for the organisation in the quote. Do not share logins, run several clinics or other organisations on one plan, or resell the service.

If you go over

We write to you first. You then have 30 days to reduce use, buy extra capacity at the price list, or move to a larger plan. Service continues meanwhile. We never delete patient records because of a limit; after 30 days we may charge the extra or pause only new uploads and new patient records, and you can always read and export your data.

Protecting everyone

We may slow or pause automated scraping, bulk messaging, repeated failed sign-ins and anything that harms security or speed for others, and will tell you as soon as we can.

Questions

Write to support [at] mydoctor.social or open a Help ticket in the app. Not legal advice; the full terms are in the Client terms.