Payments, cancellations & refunds

Last updated 12-10-2026

Payments

You can pay by UPI, cards, net banking or bank transfer in India, and by card or bank transfer in the United States and other countries. Online payments are processed by Razorpay (India) or Stripe; we do not store full card numbers.

All payments are final

Payments to MODERNUS HEALTH TECHNOLOGIES PRIVATE LIMITED are non-refundable. This covers software subscriptions, onboarding and yearly account fees, add-ons, consultations, care programmes, memberships, verification and listing fees, MyDoctor Store products and concierge service fees. Please read the details of a plan, quote or product before you pay; our team is happy to answer questions first.

Cancelling a subscription

You can stop auto-renewal at any time from Billing in the app or by writing to support [at] mydoctor.social. It stops before the next charge. The current paid period is not refunded, and the service stays active until it ends.

Consultations and care programmes

A booked consultation can be moved to another time free of charge if you tell us at least 24 hours before. Missed consultations and programme fees already paid are not refunded.

Devices and products

If a product arrives damaged or the wrong product arrives, tell us within 48 hours of delivery with photos of the package and the product. We will replace it at no cost. Products are not otherwise returned or refunded.

Hotels, airlines, hospitals and other suppliers

Bookings with third parties follow each supplier's own cancellation rules, which we share before you pay. If a supplier returns money for a cancelled booking, we pass that amount on to you, less the supplier's charges and our service fee.

Payment errors

If you are charged twice for the same invoice, or money leaves your account for a payment that did not go through, the extra amount is returned to the same account automatically by Razorpay or your bank, usually within 5 to 7 working days. Write to support [at] mydoctor.social with the transaction reference if it has not arrived.

Your rights

Nothing in this policy takes away any right you have under the consumer protection laws of your country.

Questions

Write to support [at] mydoctor.social with your invoice number.